Posted by ESC on February 25, 2003
REDISCOVER THEIR HAPPY PLACE -- "'There's a whole range of emotions people go through when they lose data,' said John Christopher, a DriveSavers engineer. 'From anger to grief.' When the company receives a call from someone who's clearly lost it -- which can happen several times an hour -- Chessin comes on the line to help the caller rediscover their happy place. Then the engineer returns to discuss the technical problem in detail..."
Sunday, February 23, 2003, San Francisco column by David Lazarus, Lazarus at Large, Psychologist helps victims of data loss/ Some soothing words after the data wreck. Accessed online February 25, 2003. http://sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/23/BU244981.DTL&type=business